Frequently Asked Questions
Everything you need to know about our premium heritage goods and services.
What is the typical shipping time for international orders?
We offer worldwide express shipping via DHL. Orders are typically processed within 24 hours, and international delivery usually takes between 2 to 5 business days depending on your location.
How do I ensure I choose the correct size for raw denim?
Since heritage brands often vary in sizing, we provide a detailed size guide for every specific garment. We recommend measuring your favorite pair of jeans and comparing them to our size charts to ensure the perfect fit.
What is your return policy for heritage apparel?
We accept returns within 14 days of delivery for a full refund or exchange. Items must be in original, unworn condition with all tags attached. Please note that hemmed or customized items are final sale.
Do you offer a hemming service for jeans?
Yes, we provide professional chain-stitching services using original Union Special 43200G machines to maintain the authentic heritage construction of your denim.
Will I have to pay import duties or taxes?
For customers outside the European Union, import duties and taxes may be applied by your local customs office. These fees are the responsibility of the customer and are not included in our shipping rates.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, Google Pay, and various local payment options like Klarna where available.